FAQs

Frequently Asked Questions

1. What types of toys does HoneyBub sell?

We offer a curated selection of toys for babies and young children, focusing on products that are safe, durable, and designed to inspire creativity and learning. Our collection includes everything from fun toys to educational games and imaginative play sets.

2. What payment methods do you accept?

For your convenience, we accept a variety of secure payment methods, including:

·       Credit and debit cards (Visa, Mastercard, Amex, etc.)

·       PayPal

·       Klarna (for flexible payment options)

3. Is my payment information secure?

Yes, we take the security of your payment information seriously. All credit card transactions are processed through a secure, encrypted environment. We do not store your credit card details on our servers; they are submitted directly to our payment partners.

4. How long does it take to process and ship an order?

Orders are typically processed within 1-2 business days. You can find detailed information on shipping times and costs on our shipping policy page.

5. Do you offer international shipping?

Currently, we only ship to addresses within the United Kingdom. We hope to expand our shipping areas in the future.

6. What is your return and refund policy?

If you're not satisfied with your purchase, you may return it within 30 days of delivery. Please refer to our Return and Refund Policy page for full details and instructions on how to initiate a return.

7. Can I exchange a product?

Yes, you can exchange your product.

8. What if my order arrives damaged or incorrect?

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact our customer support team immediately with your order number and a description of the issue. We will work to resolve the matter for you.

9. How can I contact customer support?

You can reach our customer support team via email at Honeybubinfo@gmail.com or by phone at +491722892889.